Privacy Policy

Last updated: June 22, 2026

Amire Blen LLC ("Amire Blen," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform"). Please read this policy carefully. By using the Platform, you agree to the practices described here.

1. Information We Collect

a. Information You Provide

  • Account registration: Full name, email address, password, phone number, and role (client or provider).
  • Identity verification: Government-issued ID (front and back) and a live selfie. These are transmitted directly to Stripe Identity and are never stored on Amire Blen's servers.
  • Provider application: Business name, service category, years of experience, service area and travel radius, service descriptions, pricing, social media links, and insurance status.
  • Booking information: Service address, selected date and time, service notes, and add-on selections.
  • Payment data: We do not store raw card numbers. Stripe handles all payment processing. We do store Stripe PaymentIntent IDs, deposit amounts, payout transfer IDs, and refund records in our database for transaction tracking and dispute resolution.
  • Provider payout data: If you are a provider, we store your Stripe Connect account ID to facilitate payouts. Your bank account details are held by Stripe, not Amire Blen.
  • Communications: Messages sent between clients and providers through our in-app messaging system.
  • Profile data: Profile photo, bio, service listings, pricing, availability, portfolio images, and availability calendar settings.
  • Reviews and ratings: Written reviews and star ratings you submit for other users after a completed service.
  • Completion photos: Photos uploaded by providers to document completed service work. These are stored in Firebase Storage and visible to both the client and provider on the relevant booking record.
  • Support communications: Emails or messages you send to ab@amireblen.com.

b. Information Collected Automatically

  • Device information (type, operating system, unique device identifiers).
  • Log data (IP address, pages visited, time spent, crash reports).
  • Location data (city-level, used to show nearby providers — only collected when you explicitly grant permission).
  • Usage analytics to improve the Platform experience.

c. Information from Third Parties

  • Stripe: Payment processing, identity verification results, and provider Connect account status (e.g., whether payouts are enabled).
  • Firebase / Google: Authentication tokens, real-time database, cloud storage, and cloud functions infrastructure.
  • Google Maps: Address autocomplete and distance/travel fee calculations.

2. How We Use Your Information

  • Create and manage your account and verify your identity.
  • Facilitate bookings between clients and providers.
  • Process payments, hold deposits in escrow, release payouts to providers, and handle refunds or disputes.
  • Send booking confirmations, payment receipts, payout notifications, and platform notifications.
  • Enable in-app messaging between clients and providers.
  • Display provider profiles, services, and availability to clients.
  • Calculate travel distance and mileage-based fees.
  • Store and display service completion photos on booking records.
  • Facilitate the mutual review system between clients and providers.
  • Prevent fraud, abuse, duplicate accounts, and off-platform transactions.
  • Enforce our Terms of Service and community standards.
  • Improve and personalize the Platform experience.
  • Comply with legal obligations, tax reporting requirements (e.g., 1099-K), and respond to lawful requests.

3. How We Share Your Information

We do not sell your personal information. We share information only in these circumstances:

  • Between clients and providers: When a booking is made, the provider receives your first name and service address. Clients see the provider's business name, profile photo, and service category. Phone numbers are never shared — all communication goes through the in-app messaging system.
  • Completion photos: Photos uploaded by a provider after completing a service are visible to the client who booked that service and to the provider who uploaded them. They are not publicly visible to other users.
  • Stripe (payment processing): We share booking amounts, deposit amounts, and provider Connect account IDs with Stripe to process payments and payouts. Stripe is bound by its own privacy policy and PCI-DSS compliance standards.
  • Firebase / Google (infrastructure): All data is stored in Firebase Firestore and Firebase Storage, operated by Google LLC.
  • Google Maps (location services): Service addresses are sent to the Google Maps API to calculate distances and travel fees. Google's Privacy Policy governs this use.
  • Legal compliance: We may disclose your information if required by law, court order, or government request, or to protect the rights and safety of users or the public.
  • Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate advance notice.
  • Dispute resolution: When investigating a dispute, we may share relevant booking data, messages, completion photos, and transaction records between the involved parties and, if necessary, with legal counsel or mediators.

4. Identity Verification Data

Identity verification is handled exclusively by Stripe Identity. Your government-issued ID and selfie are transmitted directly to Stripe using bank-grade encryption. Amire Blen does not store images of your identification documents. Stripe verifies your identity and returns only a verification status (verified / failed / pending) to us. Stripe's use of your biometric and identity data is governed by the Stripe Privacy Policy.

5. Payment and Escrow Data

When you pay for a service, Stripe processes your card and holds the funds in an escrow arrangement managed by Amire Blen's Stripe platform account. We store the following payment-related data in our Firestore database:

  • Stripe PaymentIntent ID (for tracking and dispute resolution)
  • Deposit amount charged and deposit payment status
  • Refund ID and refund amount (if applicable)
  • Provider Stripe Connect account ID (for routing payouts)
  • Payout transfer ID and payout amount
  • Platform fee amount deducted

Raw card numbers, CVV codes, and full bank account numbers are never stored by Amire Blen.

6. Completion Photos

Providers may upload photographs documenting completed service work. These photos are stored in Firebase Storage (operated by Google) under a path associated with the booking ID. They are accessible only to the client and provider involved in that specific booking. Amire Blen retains completion photos for up to 2 years after the service date for record-keeping and dispute resolution purposes, after which they are deleted. If you wish to request early removal of a completion photo, contact ab@amireblen.com.

7. Data Security

  • All data is transmitted over HTTPS with 256-bit SSL/TLS encryption.
  • Passwords are hashed using Firebase Authentication — never stored in plain text.
  • Access to user data is restricted to authorized Amire Blen personnel only.
  • Firebase security rules restrict database and storage access to authenticated users with verified permissions.
  • Payment card data is handled entirely by Stripe under PCI-DSS Level 1 compliance — the highest available standard.
  • Stripe Connect provider accounts are protected by Stripe's own security infrastructure.

Despite these measures, no system is 100% secure. We encourage you to use a strong, unique password and keep your credentials private.

8. Your Rights and Choices

  • Access: You may request a copy of the personal data we hold about you by emailing ab@amireblen.com.
  • Correction: You may update your account information at any time from your profile settings.
  • Deletion: You may request deletion of your account and associated data by contacting us. Some data (transaction records, verification logs, payout history) may be retained for up to 7 years to satisfy financial regulations and fraud-prevention obligations.
  • Completion photo removal: You may request removal of a specific completion photo by emailing ab@amireblen.com with the booking reference.
  • Opt-out of notifications: You may manage push notification preferences in your device settings or in-app notification settings.
  • Data portability: You may request an export of your personal data in a machine-readable format.

9. Cookies and Tracking

Our web platform uses cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns. You may disable cookies in your browser settings, but some features may not function properly without them.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that a minor has created an account, we will promptly delete their information and deny further access.

11. Third-Party Links

The Platform may contain links to third-party websites or services (such as Stripe's onboarding pages or social media profiles). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Data Retention

  • Account data: Retained while your account is active. Deleted upon verified account deletion request, subject to legal hold exceptions.
  • Booking and payment records: Retained for up to 7 years to comply with financial regulations, tax reporting (1099-K), and fraud prevention obligations.
  • Completion photos: Retained for up to 2 years after the service date, then deleted.
  • Messages: Retained for up to 2 years to support dispute resolution.
  • Identity verification logs: Verification status records retained for up to 7 years. Raw ID images are not stored by Amire Blen (managed by Stripe).

13. International Users

The Platform is operated in the United States. If you access the Platform from outside the U.S., your data may be transferred to, stored, and processed in the U.S. By using the Platform, you consent to this transfer and to the application of U.S. privacy laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date and notify users via email or in-app notification for material changes. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

Amire Blen LLC
Privacy & Data requests:ab@amireblen.com
Website: amireblen.com